At Nest, our mission is to help pets live longer, healthier, and happier lives. We do this by offering veterinary organizations a turnkey pet care membership solution that combines powerful subscription management, accurate AI-based actuarial pricing, and intuitive user-focused design. Our membership solutions improve pet health outcomes, strengthen the bond between pet owners and veterinarians, and provide dependable recurring revenue for clinics.

We are looking for a client-facing implementation and relationship management professional with an exceptional track record and experience working with startups. Experience in the veterinary industry preferred.

You’ll work closely with the co-founders in the post-sale implementation process. You’ll be deploying Nest to multi-clinic veterinary organizations across the US. This is a full-time, US-based remote role with 50% travel.

Responsibilities

• Training client staff on how to pitch the membership solution
• Training client staff on how to register pet parents
• Setting up client clinics for member registration
• Setting up marketing materials in their clinics
• Serving as the lead point-of-contact at each organization you manage and advocating for new features on their behalf
• Review each organization’s member growth and retention metrics with the co-founders on a monthly basis
• Identifying and implementing member growth and retention strategies in collaboration with leadership, engineering, marketing, and member support
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Requirements

• Entrepreneurial, biased for action, self-starter
• High standards of operational excellence
• At least 3 years of relevant experience in operations, implementation, and/or client relationship management
• Team player and collaborative working style
• Excellent written and verbal communication skills
• Strong attention to detail and organization skills
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Nest is an equal opportunity employer. You are welcome at Nest for who you are, no matter where you come from or what you look like. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing veterinary health care, and help pets live longer, healthier and happier lives.